EvoSphere Terms of service
Effective as of the date of this Terms and Conditions release.
1. Acceptance of Terms
By using our website evosphereinc.com, placing an order, or otherwise interacting with our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.
2. Orders
2.1 Order Placement
When you place an order on our website, you are making an offer to purchase our products. We reserve the right to accept or reject your order at our sole discretion. Once we accept your order, a contract is formed between you and EvoSphere Co., Limited.
2.2 Product Availability
While we strive to maintain accurate inventory information on our website, product availability is subject to change. In the event that an item you ordered is out of stock or unavailable, we will notify you as soon as possible and provide options such as substituting the item, back - ordering, or canceling the order.
2.3 Order Cancellation
You may cancel an order before it has been shipped. To cancel an order, please contact our customer service team at [email protected] or call 1 8124825087. Once an order has been shipped, our return policy (detailed below) will apply.
3. Payments
3.1 Payment Methods
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways as available on our website. You are responsible for ensuring the accuracy of the payment information you provide.
3.2 Pricing and Taxes
All prices on our website are in EUR and are subject to change without notice. However, the price you are charged will be the price in effect at the time you place your order. Shipping costs and any applicable taxes (such as sales tax or value - added tax) are additional and will be calculated during the checkout process.
3.3 Payment Authorization
By submitting your payment information, you authorize us to charge the specified amount for the products and services you order. In the event of a payment failure, we may attempt to re - process the payment or contact you for alternative payment arrangements.
4. Shipping and Delivery
4.1 Shipping Methods
We primarily use sea freight for international shipments, as detailed in our separate Shipping Policy. Transit times typically range from 20 - 30 days, but this is subject to various factors including customs clearance, shipping carrier schedules, and unforeseen circumstances. We also offer other shipping options (if available) with different delivery times and costs.
4.2 Delivery Address
It is your responsibility to provide a complete and accurate shipping address. We are not liable for any delays or non - delivery caused by incorrect or incomplete addresses. You may be required to provide additional information for customs clearance purposes.
4.3 Risk of Loss
The risk of loss or damage to the products passes to you when the products are delivered to the shipping carrier. We recommend that you consider purchasing shipping insurance for valuable items.
5. Returns and Exchanges
5.1 Return Policy
We offer a 30 - day no - questions - asked return policy for most products. To be eligible for a return, the product must be in its original, unworn, undamaged condition, with all original tags and packaging. Custom - made or personalized products, as well as final - sale items, are generally not eligible for return, except in cases of manufacturing defects.
5.2 Return Process
To initiate a return, contact our customer service team at [email protected] or call 1 8124825087. We will provide you with a return authorization number and instructions on how to return the product. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part.
5.3 Refund Process
Once we receive the returned product and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your financial institution, but typically it takes 3 - 10 business days.
6. Intellectual Property
All content on our website, including but not limited to product images, descriptions, logos, text, and graphics, is the intellectual property of EvoSphere Co., Limited. You may not use, reproduce, distribute, or modify any of this content without our prior written consent.
7. Limitation of Liability
To the fullest extent permitted by law, EvoSphere Co., Limited shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website, products, or services. Our maximum liability to you in connection with any claim shall be limited to the amount you paid for the product or service in question.
8. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of US and Europe. Any disputes arising out of or in connection with these terms shall be resolved through arbitration in US and Europe, in accordance with the rules of the Local Court.
9. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and your continued use of our website and services after the changes take effect constitutes your acceptance of the updated terms.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
EvoSphere Co., Limited
817 17th St, Unit 8036, Denver, CO 80202, United States
[email protected]1 8124825087