EvoSphere CoRefund policy
At EvoSphere Co., Limited, we are dedicated to ensuring your complete satisfaction with every pair of shoes you purchase from us. To provide you with a worry - free shopping experience, we offer a 30 - day no - questions - asked return policy. Here's a detailed breakdown of how it works:
1. Eligibility Criteria
- Time Limit: You have 30 calendar days from the date of receiving your order to initiate a return. This gives you plenty of time to try on your shoes and decide if they're the perfect fit for you.
- Condition of the Product: The shoes must be in their original, unworn, undamaged condition. All original tags, boxes, and packaging materials should be included. We need to ensure that the shoes can be resold in the same state as when they were dispatched to you.
2. Return Process
- Contact Our Customer Service: First, reach out to our friendly customer service team. You can contact us via email at [email protected] or by phone at 1 8124825087. Let us know that you would like to return a pair of shoes, and we will guide you through the next steps. Our address is 817 17th St, Unit 8036, Denver, CO 80202, United States, in case you need to send any correspondence by mail.
- Receive Return Authorization: Once we receive your request, our customer service team will issue a return authorization number. This number is essential for tracking your return and processing your refund.
- Prepare the Return Package: Place the shoes back in their original box, along with all accessories (if any) and the original tags. Make sure to include the return authorization number in a visible place inside the package.
- Arrange Shipping: You are responsible for arranging the return shipping. We recommend using a trackable shipping method to ensure the safe return of the shoes. If the return is due to a mistake on our part (such as sending the wrong size or style), we will cover the return shipping costs. Please contact our customer service team to make the necessary arrangements in such cases.
3. Refund Process
- Inspection: When we receive the returned shoes, our team will carefully inspect them to ensure they meet the eligibility criteria. If everything is in order, we will proceed with processing your refund.
- Refund Method: The refund will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your financial institution, but typically it takes 3 - 10 business days.
4. Exceptions
- Custom - Made or Personalized Shoes: Unfortunately, custom - made or personalized shoes, which are tailored specifically to your unique requirements, are not eligible for the 30 - day no - questions - asked return policy. However, if there is a defect in the craftsmanship of a custom - made item, we will work with you to resolve the issue.
- Final Sale Items: Some items may be marked as "final sale" on our website. These items are not eligible for return, except in cases of manufacturing defects. Please check the product details carefully before making a purchase to determine if an item is a final sale.
We hope this information helps you understand our 30 - day no - questions - asked return policy. If you have any further questions or concerns, please don't hesitate to contact our customer service team. We are here to assist you and make your shopping experience with EvoSphere Co., Limited as smooth as possible.