EvoSphere Privacy Policy
1. Introduction
EvoSphere is committed to safeguarding the privacy of our valued customers. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when using our website evosphereinc.com, placing orders, or interacting with us in any other way. By using our services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
- Contact Information: When you place an order or sign up for our newsletter, we collect your name, email address, shipping address, and phone number. This information is used to process your orders, deliver products, and communicate with you regarding your purchases.
- Payment Information: To complete your transactions, we collect payment details such as credit card numbers, expiration dates, and CVV codes. However, we do not store this sensitive information on our servers. Instead, we rely on secure third - party payment processors that comply with industry - standard security measures to handle and protect your payment data.
- Order History: We maintain records of your past orders, including the items you purchased, the quantity, the purchase date, and the shipping details. This helps us provide personalized service, such as order tracking, re - ordering options, and product recommendations based on your previous purchases.
2.2 Non - Personal Information
- Device Information: We gather information about the device you use to access our website, including your IP address, browser type, operating system, and device identifier. This data helps us optimize the performance of our website, ensure compatibility across different devices, and enhance security by detecting potential threats.
- Usage Information: We track how you interact with our website, such as the pages you visit, the links you click, the time spent on each page, and the searches you conduct. This usage information is used to analyze user behavior, improve the user experience, and tailor our website content and product offerings to better meet your needs.
3. How We Use Your Information
3.1 Order Fulfillment
Your personal information is essential for processing and fulfilling your orders. We use it to verify your payment, arrange shipping with our logistics partners, and provide you with accurate order updates and tracking information.
3.2 Customer Service
We utilize your information to respond to your inquiries, resolve any issues you may encounter, and offer support. Whether it's answering questions about product availability, sizing, or handling returns, we aim to provide prompt and helpful service.
3.3 Marketing and Promotions
With your consent, we may use your email address to send you marketing communications, including newsletters, special offers, and product announcements. You can opt - out of these marketing emails at any time by clicking the unsubscribe link provided at the bottom of each email.
3.4 Analytics and Improvement
Non - personal information is used for analytics purposes. By analyzing user behavior and website usage patterns, we can identify areas for improvement, such as enhancing website navigation, improving product descriptions, and optimizing the checkout process. This ultimately helps us provide a better shopping experience for all our customers.
4. Information Sharing and Disclosure
4.1 Third - Party Service Providers
We may share your personal information with third - party service providers who assist us in operating our business. These include payment processors, logistics companies, email marketing services, and website analytics providers. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was shared.
4.2 Legal Requirements
We may disclose your personal information if required by law, such as in response to a subpoena, court order, or government investigation. Additionally, we may disclose information to protect our rights, property, or the safety of our customers, employees, or the public.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry - standard encryption technologies to safeguard your payment information and other sensitive data during transmission and storage. Our website is also regularly updated with security patches to prevent potential security breaches.
6. Your Rights
6.1 Access and Correction
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate or incomplete. You can do this by contacting our customer service team at [email protected] or calling 1 8124825087.
6.2 Deletion
You may request the deletion of your personal information, subject to certain legal requirements and limitations. For example, we may need to retain some information to comply with accounting and tax regulations or to resolve disputes.
6.3 Opt - Out
You have the right to opt - out of receiving marketing communications from us at any time. You can also object to the processing of your personal information for direct marketing purposes.
6.4 Data Portability
In some cases, you have the right to receive a copy of your personal information in a structured, commonly used, and machine - readable format. You may also request that we transfer your information to another service provider if technically feasible.
7. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete the information.
8. International Data Transfers
We may transfer your personal information to countries outside of your jurisdiction. When we do so, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. This may include using standard contractual clauses approved by relevant data protection authorities.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting a notice on our website or sending you an email. Your continued use of our services after the changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please contact us at:
EvoSphere Co., Limited
817 17th St, Unit 8036, Denver, CO 80202, United States
[email protected]1 8124825087